Global Terms & Conditions

We reserve the right to update, modify, or replace any part of these T&C at any time in our sole discretion to reflect changes in global technology, legal frameworks, or our consumption-based billing models. Any changes will become effective immediately upon posting to the Website. Your continued use of the Services following the posting of modifications constitutes your binding acceptance of those changes.

2.1 Competency: You represent and warrant that you possess the legal capacity to enter into a binding contract in your jurisdiction.

2.2 Children's Data and Verifiable Parental Consent: The Services process highly granular behavioral data and student telemetry. Because the age of majority varies globally (under 18 in India under the DPDP Act; under 16/13 in the EU under GDPR; and under 13 in the US under COPPA), strict age-gating is required.

The Subscribing Educator's Absolute Duty: If the Services are accessed by or used for the benefit of a minor, the subscribing educational institution, tutor, or school (acting as the Data Fiduciary/Controller) represents and warrants that it has obtained legally compliant, Verifiable Parental Consent (VPC) from the minor's parent or lawful guardian prior to account creation.

Absolute Indemnification: The subscribing educator or institution shall assume 100% legal responsibility for validating parent-child relationships and verifying consent. You agree to fully indemnify and hold Ekkagra harmless against any regulatory audits, investigations, litigation, or statutory penalties (including under the DPDP Act or GDPR) arising from your failure to secure verifiable parental consent.

3.1 Access Rights Only: Ekkagra grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access the cloud-hosted software over the internet during your active subscription. This agreement does not transfer any software ownership, underlying code, or intellectual property rights of Ekkagra to you.

3.2 User Content Ownership: Independent educators retain full ownership of the original lectures, quizzes, and educational materials ("User Content") they upload. Ekkagra will never share, replicate, or monetize your proprietary User Content with third parties or competitors without your explicit consent.

Video Playback Manipulation: Attempting to alter, bypass, skip, fast-forward, or otherwise circumvent the restrictive playback controls embedded in our Guided Path, Adaptive Path, or Checkpoint Path video players.

AI Prompt Hacking: Attempting to inject malicious strings, hidden text, white-on-white text, or adversarial instructions into student essay, text, or multi-modal submissions (commonly known as "Prompt Injection") in an attempt to deceive or manipulate the automated LLM grading algorithms into awarding undeserved or full marks.

Reverse Engineering: Attempting to copy, modify, reverse engineer, decompile, or extract the source code of our video telemetry tracking or AI grading infrastructure.

5.1 Assistive Technology Only: Ekkagra’s Large Language Model (LLM) auto-grading tools, rubric-based evaluation generators, and partial-credit scoring systems are provided strictly as assistive, educational aids. AI models operate on probabilistic patterns and are inherently subject to inaccuracies, biases, or "hallucinations".

5.2 Human-in-the-Loop Imperative: The human educator assumes sole and absolute responsibility for exercising independent professional judgment. The educator is legally and pedagogically obligated to review, validate, and finalize all AI-generated scores, feedback, and partial credits before applying them to official academic records.

5.3 Disclaimer of Harm: Ekkagra explicitly disclaims all liability for any academic disputes, grading errors, parent-teacher conflicts, loss of academic standing, or regulatory non-compliance arising from your reliance on the AI grading output. All use of AI outputs is at the educator's sole risk.

Service Availability: We do not warrant that the Services will be uninterrupted, 100% secure, or completely error-free. Ekkagra shall have no liability for data packet loss, streaming latency, or video buffering caused by third-party server outages or global egress bandwidth constraints.

Data Loss: You are solely responsible for maintaining secondary backups of your student records and User Content. Ekkagra is not liable for data loss resulting from cloud storage provider failures or platform database corruption.

7.1 Metered Billing: Ekkagra operates on a consumption-based, pay-as-you-go micro-pricing model (charging per active student seat, gigabyte of video storage/bandwidth, and automated LLM API checks).

7.2 No Refunds: All charges applied to your account for consumed storage, data transfer, and AI evaluations are final and strictly non-refundable.

7.3 Termination for Cause & Seizure of Funds: If Ekkagra suspends or terminates your account due to a material breach of these terms—including but not limited to prompt hacking, bypassing video controls, non-payment, or copyright infringement—you shall immediately forfeit all remaining prepaid wallet balances as liquidated damages. Ekkagra will not be liable to you or any third party for any loss of data or funds resulting from such termination.

8.1 Exclusion of Consequential Damages: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OF REPUTATION), REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Liability Cap: EXCEPT FOR CLAIMS ARISING FROM GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR INTELLECTUAL PROPERTY INFRINGEMENT, EKKAGRA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE ACTUAL FEES PAID BY YOU TO EKKAGRA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM GIVING RISE TO SUCH LIABILITY.

Governing Law: These T&C, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the substantive laws of Singapore, without regard to conflict of law principles.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this contract, including its formation, existence, breach, validity, or termination, shall be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") in force at the time of commencement of the arbitration.

Seat and Venue: The seat of the arbitration shall be Singapore. The hearings may take place virtually or at a mutually agreed venue.

Tribunal Composition: The tribunal shall consist of one (1) sole arbitrator to minimize administrative and legal costs. The language of the arbitration shall be English.

Class Action Waiver: YOU AND EKKAGRA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR CONSOLIDATED PROCEEDING.

Email: support@ekkagra.com